Process , Terms & condition
- Call our Hotline +91 8926 401 401 or WhatsApp on +91-8926-403-403 a short 30-50 second Video of the product describing the problem.
- Share your order number starting from ST….
- If order # is not available Pls Share your mobile number/ email id used at the time of purchase.
- Our customer care representative will track your purchase details to help you to the best.
#Purchased from Chemist/medical store:
- Purchase TAX invoice NOT AVAILABLE !! Check Manufacturing Date printed on every product as the product is covered under 12 months warranty from the date printed on the Device.
- Purchase TAX invoice is AVAILABLE , Device is covered under 12 month warranty from date of TAX invoice.
- Visit the retailer and get the replacement showing your proof of purchase i.e TAX Invoice.
- Retailer will check the TAX invoice and replace the device if found manufacturing defect, Broken / liquid damage device will be termed as out of warranty.
- For any assistance Call our Hotline +91 8926 401 401 or WhatsApp on +91-8926-403-403 a short 30-50 second Video of the product describing the problem.
- This will help our customer care executive to understand the issues regarding the product.
- In case the product is eligible for replacement, our customer care executive will further assist you to take up the procedure to get the product replaced by the Retailer.
- Please make note of the month & year of manufacturing printed on the product.
Tushti hai toh santushti hai.
Items eligible for 1 year replacement warranty
- All the models of fingertip pulse oximeter and infrared thermometer are eligible for one year replacement warranty. However,
- Defects or damage that result from:
- (a) improper operation, storage, misuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse;
- (b) contact with liquid, water, rain, extreme humidity and other situations where the product is not supposed to be used
- (c) other acts which are not the fault of manufacturing, are excluded from coverage
- Warranty only covers manufacturing defects.
- Warranty does not cover batteries.
- The product must be returned the way it was shipped i.e. with original packaging and the same product.
- If you have purchased the product online, warranty period will be considered from the date of shipment.
- If you have purchased the product from chemist, medical store etc, warranty period will be considered from date of manufacturing printed on the product.
How long it takes to receive back my replacement?
- Once your complaint is registered our executives will issue ticket no for the same and we will arrange for pickup through our courier partner , once we receive back the product, inspect it thoroughly and if found it fit to be replaced New device for despatch will be approved.
- The approval or rejection regarding replacement will be notified through registered email / mobile #.
- entire process is expected to be completed between 2-4 working days.
1 year replacement warranty (Hindi):
Terms and conditions:
Warranty claim karane ke liye kya kare?
Agar online purchase kiya hai:
- Hotline +91 8926401401 par call kare
- Apka ST se shuru honewala order number share kijiye
- Apka mobile number aur e-mail address share kijiye
- Hamara Customer Care Representative aapke order ka status track karega aur aapki sahayta karane ki koshish karega.
Agar Chemist/Medical store se purchase kiya hai:
- Hotline +91 8926401401 par call kare athva jis product ke liye warranty chahte hai uska 30 seconds ka video whatsapp par send kijiye.
- Ye hamare Customer Care Executive ko product ke problem ke baare me adhik jaankari dega.
- Agar aapka product replace kiya ja sakta hai toh hamare Customer Care Executive apko who product dealer se kaise replace karwaye uski jaankari denge
- Product par print kiye gaye manufacturing month aur year ki jaankari apne saath rakhe
Replacement warranty ke liye koi bhi charges nahi hai
1 year replacement warranty me kaunse product aate hai?
- Fingertip pulse oximeter aur infra-red thermometer ke sabhi models one year replacement warranty me aate hai.
- Lekin Defects aur damage agar honge, jaise
- Galat tarike se storage ya istamal karane ke karan
- Accident ya dhyaan na rakhne se crack ya scratches jana
- Liquid, Water ya barish me bhigna
- Jaha jarurat nahi wahan product use karane se
- Tushti ki galti nahi aise kisi bhi karan
Upar likhe gaye karan warranty nahi mil sakti.
- Warranty sirf manufacturing defect ke liye diyi jayegi.
- Battery ko warranty nahi hoti.
- Product jaisa kharida gaya hai waisehi uske packaging me return kiya jana chahiye
- Agar product online kharida gaya hai to warranty period shipment ke din se pakda jayega
- Agar product chemist/medical store se kharida hai toh warranty period date of manufacturing se pakda jayega.
Replacement ke liye kitna waqt lagta hai?
- Product company ko wapas milane ke baad aur uska inspection hone ke baad apke rgistered email id par aapko email dwara suchit kiya jayega ke product aapko kab milega.
- Approval ya rejection aapko email par hi suchit kiya jayega
- Agar replacement ho sakta hai to replacement ka procedure shuru ho jayega aur aapko 2-4 working day me aapka product mil jayega.
Tushti hai toh santushti hai.