1 Year replacement warranty

1 year replacement warranty (English)

Terms and conditions:

Procedure for claiming warranty

  • If purchased online:
    • Call our Hotline +91 8926 401 401
    • Share your order number starting from ST
    • Share your mobile number and email address
    • Our customer care representative will track your purchase details to help you to the best regarding your warranty issues

 

  • If Purchased from Chemist/medical store:
    • Call our Hotline +91 8926 401 401 or WhatsApp a 30 second Video of the product you are looking support for.
    • This will help our customer care executive to understand the issues regarding the product.
    • In case the product is eligible for replacement, our customer care executive will further assist you to take up the procedure to get the product replaced by the dealer.
    • Please make note of the month & year of manufacturing printed on the product.

There are no charges for replacement warranty

 

Items eligible for 1 year replacement warranty

  • All the models of fingertip pulse oximeter and infrared thermometer are eligible for one year replacement warranty. However,
    • Defects or damage that result from:
    • (a) improper operation, storage, misuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse;
    • (b) contact with liquid, water, rain, extreme humidity and other situations where the product is not supposed to be used
    • (c) other acts which are not the fault of Tushti, are excluded from coverage

 

  • Warranty only covers manufacturing defects.
  • Warranty does not cover batteries.
  • The product must be returned the way it was shipped i.e. with original packaging and the same product.
  • If you have purchased the product online, warranty period will be considered from the date of shipment.
  • If you have purchased the product from chemist, medical store etc, warranty period will be considered from date of manufacturing printed on the product.

Time taken for replacement:

  • You will be notified on the registered email after we receive the product, inspect it thoroughly and deem it fit to be replaced.
  • The approval or rejection regarding replacement should be notified to you through email.
  • If the case is fit for replacement, the return process will be initiated and you will receive replacement after 10 working days.

 

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1 year replacement warranty (Hindi):

Terms and conditions:

Warranty claim karane ke liye kya kare?

Agar online purchase kiya hai:

  • Hotline +91 8926401401 par call kare
  • Apka ST se shuru honewala order number share kijiye
  • Apka mobile number aur e-mail address share kijiye
  • Hamara Customer Care Representative aapke order ka status track karega aur aapki sahayta karane ki koshish karega.

 

Agar Chemist/Medical store se purchase kiya hai:

  • Hotline +91 8926401401 par call kare athva jis product ke liye warranty chahte hai uska 30 seconds ka video whatsapp par send kijiye.
  • Ye hamare Customer Care Executive ko product ke problem ke baare me adhik jaankari dega.
  • Agar aapka product replace kiya ja sakta hai toh hamare Customer Care Executive apko who product dealer se kaise replace karwaye uski jaankari denge
  • Product par print kiye gaye manufacturing month aur year ki jaankari apne saath rakhe

 

Replacement warranty ke liye koi bhi charges nahi hai 

 

1 year replacement warranty me kaunse product aate hai?

  • Fingertip pulse oximeter aur infra-red thermometer ke sabhi models one year replacement warranty me aate hai.
    • Lekin Defects aur damage agar honge, jaise
    • Galat tarike se storage ya istamal karane ke karan
    • Accident ya dhyaan na rakhne se crack ya scratches jana
    • Liquid, Water ya barish me bhigna
    • Jaha jarurat nahi wahan product use karane se
    • Tushti ki galti nahi aise kisi bhi karan

 Upar likhe gaye karan warranty nahi mil sakti.

 

  • Warranty sirf manufacturing defect ke liye diyi jayegi.
  • Battery ko warranty nahi hoti.
  • Product jaisa kharida gaya hai waisehi uske packaging me return kiya jana chahiye
  • Agar product online kharida gaya hai to warranty period shipment ke din se pakda jayega
  • Agar product chemist/medical store se kharida hai toh warranty period date of manufacturing se pakda jayega.

Replacement ke liye kitna waqt lagta hai?

  • Product company ko wapas milane ke baad aur uska inspection hone ke baad apke rgistered email id par aapko email dwara suchit kiya jayega ke product aapko kab milega.
  • Approval ya rejection aapko email par hi suchit kiya jayega
  • Agar replacement ho sakta hai to replacement ka procedure shuru ho jayega aur aapko 10 working day me aapka product mil jayega.