Warranty

1 year replacement warranty (English)

Terms and conditions:

Procedure for claiming warranty

• If purchased online:
  • Call our Hotline +91 8926 401 401
  • Share your order number starting from ST
  • Share your mobile number and email address
  • Our customer care representative will track your purchase details to help you to the best regarding your warranty issues

 

• If Purchased from Chemist/medical store:
  • Call our Hotline +91 8926 401 401 or WhatsApp a 30 second Video of the product you are looking support for.
  • This will help our customer care executive to understand the issues regarding the product.
  • In case the product is eligible for replacement, our customer care executive will further assist you to take up the procedure to get the product replaced by the dealer.
  • Please make note of the month & year of manufacturing printed on the product.

There are no charges for replacement warranty

 

Items eligible for 1 year replacement warranty

• All the models of fingertip pulse oximeter and infrared thermometer are eligible for one year replacement warranty. However,
  • Defects or damage that result from:
  • (a) improper operation, storage, misuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse;
  • (b) contact with liquid, water, rain, extreme humidity and other situations where the product is not supposed to be used
  • (c) other acts which are not the fault of Tushti, are excluded from coverage

 

• Warranty only covers manufacturing defects.
• Warranty does not cover batteries.
• The product must be returned the way it was shipped i.e. with original packaging and the same product.
• If you have purchased the product online, warranty period will be considered from the date of shipment.
• If you have purchased the product from chemist, medical store etc, warranty period will be considered from date of manufacturing printed on the product.

Time taken for replacement:

• You will be notified on the registered email after we receive the product, inspect it thoroughly and deem it fit to be replaced.
• The approval or rejection regarding replacement should be notified to you through email.
• If the case is fit for replacement, the return process will be initiated and you will receive replacement after 10 working days.

 

Return and Refund Policy

Terms and conditions

• Request for change in product/order/ model can only be accepted before dispatch.
• If product is already dispatched, the customer has to bear at actual to and fro freight charges.
• The customer has to bear the difference between the prices of two products (At actual).
• If the product has reached the customer and he/she/they wish to change or return the product, it should be initiated within 3 days of delivery. The following conditions shall be applicable:
  • The product should be in its original packing, with outer box, MRP tags and all other accessories and manuals that it was dispatched with should be sent along.
  • The product should not be damaged
  • The returned item will be checked thoroughly to decide its fitness of the case for return or refund
• If the product has been accepted for refund/return, 3% bank charges will be deducted and remaining amount will be refunded within 5-7 working days.
• If the product is opened, it loses its return or policy privileges. This policy has been added due to Covid-19 outbreak.

 

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1 year replacement warranty (Hindi):

Terms and conditions:

Warranty claim karane ke liye kya kare?

Agar online purchase kiya hai:

• Hotline +91 8926401401 par call kare
• Apka ST se shuru honewala order number share kijiye
• Apka mobile number aur e-mail address share kijiye
• Hamara Customer Care Representative aapke order ka status track karega aur aapki sahayta karane ki koshish karega.

 

Agar Chemist/Medical store se purchase kiya hai:

• Hotline +91 8926401401 par call kare athva jis product ke liye warranty chahte hai uska 30 seconds ka video whatsapp par send kijiye.
• Ye hamare Customer Care Executive ko product ke problem ke baare me adhik jaankari dega.
• Agar aapka product replace kiya ja sakta hai toh hamare Customer Care Executive apko who product dealer se kaise replace karwaye uski jaankari denge
• Product par print kiye gaye manufacturing month aur year ki jaankari apne saath rakhe

 

Replacement warranty ke liye koi bhi charges nahi hai 

 

1 year replacement warranty me kaunse product aate hai?

• Fingertip pulse oximeter aur infra-red thermometer ke sabhi models one year replacement warranty me aate hai.

Lekin Defects aur damage agar honge, jaise

*Galat tarike se storage ya istamal karane ke karan

*Accident ya dhyaan na rakhne se crack ya scratches jana

*Liquid, Water ya barish me bhigna

*Jaha jarurat nahi wahan product use karane se

*Tushti ki galti nahi aise kisi bhi karan

 

Upar likhe gaye karan warranty nahi mil sakti.

 

• Warranty sirf manufacturing defect ke liye diyi jayegi.
• Battery ko warranty nahi hoti.
• Product jaisa kharida gaya hai waisehi uske packaging me return kiya jana chahiye
• Agar product online kharida gaya hai to warranty period shipment ke din se pakda jayega
• Agar product chemist/medical store se kharida hai toh warranty period date of manufacturing se pakda jayega.

Replacement ke liye kitna waqt lagta hai?

• Product company ko wapas milane ke baad aur uska inspection hone ke baad apke rgistered email id par aapko email dwara suchit kiya jayega ke product aapko kab milega.
• Approval ya rejection aapko email par hi suchit kiya jayega
• Agar replacement ho sakta hai to replacement ka procedure shuru ho jayega aur aapko 10 working day me aapka product mil jayega.